John Whitehouse

Retired County Councillor for Kenilworth Abbey Division Learn more

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Warranty Scam

by John Whitehouse on 19 January, 2011

From time to time Warwickshire County Council’s Trading Standards issue email warnings about various “scams” which could be affecting local residents. These are circulated widely, but as a service to my residents I intend to publish relevant ones on this web site from now on:

19/01/11Warranty Scam

Warwickshire consumers have reported receiving unexpected phone calls from someone claiming to be calling on behalf of Sky Television. The caller tells the consumer that their Sky warranty/guarantee is about to expire and asks them if they want to extend it. The caller possesses quite a lot of information about the consumer which makes them sound plausible and genuine. One Warwickshire consumers paid over £200 to the caller.However, the caller is not calling on behalf of Sky TV but rather represents a different company altogether with no connaction to Sky. Not only was the caller misled, but was also promised a 14 day cooling off period in which to change her mind, which was then not honoured as no paperwork was ever sent.

Consumers are warned never to provide their personal or financial information (including credit/debit card details) to anyone who calls unexpectedly on the phone, however plausible they may sound. If you think the call is genuine ask to phone back on a publically listed telephone number.For more information on scams: visit our website: www.warwickshire.gov.uk/tradingstandards

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